Faults & Troubleshooting
How does the fault reporting process work between a CPO and the field team?
Automatic reporting via OCPP speeds up the process
Because an OCPP-compliant station reports the fault code to the central system in real time, a work order is generated automatically and reaches the field team in most cases without the operator needing to call it in separately.
Remote pre-diagnosis reduces unnecessary site visits
Combining the fault code with the unit's status information gives the field team an initial sense of the issue's scope before heading out — this ensures they arrive on-site once, with the right equipment and spare parts.
A 72-hour response commitment
After a report, the nearest crew is dispatched via the core team and subcontractor network spanning all 81 provinces; the goal is on-site intervention within 72 hours of the report.