Operations & Maintenance
Why is warranty tracking critical for charging station CPOs?
Warranty coverage can differ from unit to unit
Every unit in a charging network can have a different installation date, warranty period, and coverage. Without central tracking of this information, an operator may face unexpected repair costs on a unit that has already fallen outside its warranty.
Planned checks before warranty expiry create an opportunity
A scheduled check for units approaching the end of their warranty can catch an issue that would be covered free of charge under the manufacturer's warranty, before it turns into a cost for the operator after the warranty ends.
Field reporting makes warranty claims easier
Logging every intervention with photos, notes, and duration creates concrete evidence to present to the manufacturer when a warranty claim is needed — this transparency speeds up the warranty process.